Journal of Service Theory and Practice
Scope signals, citation facts and open calls for Journal of Service Theory and Practice (JSTP), published by Emerald. ISSN 2055-6225, eISSN 2055-6233.
6.06 mean citations (2 yr)h-index 60498 works indexedSubscription or hybrid
What it published in 2023–2025
- Customer Service Quality and Loyalty
- Service and Product Innovation
- Job Satisfaction and Organizational Behavior
- AI in Service Interactions
- Digital Marketing and Social Media
- Emotional Labor in Professions
- Environmental Sustainability in Business
- Technology Adoption and User Behaviour
Most cited recent articles
- Artificial intelligence and value co-creation: a review, conceptual framework and directions for future research
- Serving customers through chatbots: positive and negative effects on customer experience
- AI credibility and consumer-AI experiences: a conceptual framework
- Personal touch in digital customer service: a conceptual framework of relational personalization for conversational AI
- Elevated emotions, elevated ideas: the CSR-employee creativity nexus in hospitality
Open calls and special issues
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