Journal of Services Marketing
Scope signals, citation facts and open calls for Journal of Services Marketing (JSvM), published by Emerald. ISSN 0887-6045, eISSN 2054-1651.
4.7 mean citations (2 yr)h-index 1822,042 works indexedSubscription or hybrid
What it published in 2023–2025
- Customer Service Quality and Loyalty
- Service and Product Innovation
- AI in Service Interactions
- Digital Marketing and Social Media
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
- Job Satisfaction and Organizational Behavior
- Emotional Labor in Professions
Most cited recent articles
- Business types matter: new insights into the effects of anthropomorphic cues in AI chatbots
- Understanding consumers’ live-streaming shopping from a benefit–risk perspective
- A dignity-vulnerability approach framework to maximize well-being outcomes by transformative service initiatives (TSIs)
- Reconfiguration and transformation for resilience: building service organizations towards sustainability
- Service employees’ STARA awareness and proactive service performance
Open calls and special issues
No open call for this journal in our sources right now. See all open calls.
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